At The Look More, we strive to provide high-quality baby clothes that you and your little one will love. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy for information on how to return or exchange products.

Returns

Eligibility for Returns:

• Products must be returned within 30 days of the purchase date.
• Items must be unused, unwashed, and in the same condition that you received them.
• Products must be in the original packaging with all tags attached.

Non-Returnable Items:

• Gift cards
• Sale items (if applicable)
• Used or washed items for hygiene and safety reasons

Return Process:

1. Initiate a Return: Contact our customer service team at returns@thelookmore.com or call [Your Contact Number] to initiate a return. Please provide your order number and the reason for the return.
2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return shipping instructions.
3. Pack and Ship: Securely pack the items in their original packaging, include the RA number, and ship the package to the address provided by our customer service team. You are responsible for the return shipping costs.

Refunds

Refund Process:

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Partial Refunds:

• In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

Eligibility for Exchanges:

• Products must be exchanged within 30 days of the purchase date.
• Items must be unused, unwashed, and in the same condition that you received them.
• Products must be in the original packaging with all tags attached.

Exchange Process:

1. Initiate an Exchange: Contact our customer service team at exchanges@thelookmore.com or call [Your Contact Number] to initiate an exchange. Please provide your order number and the reason for the exchange.
2. Exchange Authorization: Our team will review your request and, if approved, provide you with an Exchange Authorization (EA) number and return shipping instructions.
3. Pack and Ship: Securely pack the items in their original packaging, include the EA number, and ship the package to the address provided by our customer service team. You are responsible for the return shipping costs.
4. Receive Replacement: Once we receive and inspect the item(s) to be exchanged, we will process the shipment of the replacement product(s).

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at support@thelookmore.com.
• Provide your order number, a description of the issue, and any supporting photos.
• We will work with you to resolve the issue promptly, including providing a replacement or refund as necessary.

Contact Us

For any questions or concerns regarding our Refund & Return Policy, please contact us at:

Email: